FAQ

How many people are on a team?

Our teams are 2 – 4 people depending on work load and the location of homes for the day.

What time will the team arrive?

We cannot guarantee a specific time of arrival, but we do give you a 2 hour window. We will call or email you the day before unless you have indicated that you do not desire a reminder call.

Are teams supervised?

Yes, each team has a Team Supervisor to see that the cleaning tasks are properly completed. Our Manager of Quality Control makes periodic visits to homes to ensure that our high standards are being met.

What forms of payment do you take?

We accept cash, check, Visa and MasterCard. Payment is due at the time of service. Credit card customers are pre-billed monthly. Please call the office if you want to pay with a credit card.

Do you bring your own supplies?

Yes, we provide everything needed to clean your home except cleaning cloths, trash bags, paper towels, and any special products you wish to provide for use on floors, furniture etc. We ask that you leave at least 15 clean terry wash cloths and a roll of paper towels. You may have Huff-N-Puff provide the cleaning cloths for an additional fee of $3.00.

Do you use Green Cleaning products?

Yes. We proudly use Green Seal certified products to minimize the impact on the environment and help our keep our customers safe.

Do I need to be home when you come to clean?

No, you can leave an admit slip if you live in a condominium, or you can give the office a key. We do not recommend leaving the door unlocked.

How are keys protected?

All keys are secured in a locked key safe and accessed by management; no names are on the keys. Team supervisors sign out the keys in the AM and sign them in at the end of the day; management returns them to the key safe.

What do I need to do to prepare my house for the cleaning team?

We ask that you leave the check, cleaning cloths, trash bag etc. on the kitchen counter. You will receive the most value for your money if you put away clothes, toys, mail, dishes and other ‘clutter’ so that we can immediately get to work. Please put jewelry, money and valuables away.

Am I responsible for any payroll taxes or insurance?

No, Huff-N-Puff Cleaning pays all payroll related expenses including liability, bonding and Workers’ Compensation Insurance.

Should I tip the cleaning team?

Team members do not expect tips, but are permitted to accept them should you choose to recognize them for excellent service.

Want To Learn More?

Visit our Service Request Page to let us know how we can help you. If you have additional questions please visit our Contact Page!